What time is check-in and check-out?
Check-in time is 4 PM. While we understand that you're anxious to start your vacation, we ask that you plan your travel time accordingly and do not go to the rental property until you've checked in at our office. Check-out time is 10 AM. Keys and passes must be returned to our office by 10:15 AM on your check out day and you may not go back to the rental property once keys have been returned.
Where do I pick up my keys and check-in information?
Check in is at our office location at 24 Village Green Drive Suite 101, Ocean View, DE 19970 (directly across from the pro shop and golf cart pick up area in the Bear Trap community). Your check-in packet will include keys, our after-hours emergency number, and local information.
What if I'm arriving when the office is closed?
Please come to our office at 24 Village Green Suite 101, Ocean View, DE 19970 (directly across from the Pro Shop and golf cart pick up area in the Bear Trap Community) to check-in at the appropriate time for your vacation home. If your arrival will be after 5:00 pm, please call our office at (302) 257-5555 to make pick-up arrangements. Our office closes PROMPTLY at 5:00 pm. We will make every attempt to contact you prior to closing; however, it is the renter’s responsibility to contact our office for arrangements.
What is provided at my rental property? What should I bring?
A "Starter-Pack" may be provided, however, this is not a guaranteed. You will find the rentals will have a full kitchen with utensils, plate ware, and kitchenware. Linens will be at teh property prior to your check-in as well.
You should bring (or purchase after arrival) food, paper products, laundry supplies, toiletries, etc. NOTE: WIFI is not a guarantee, although, most properties provide it we cannot control the quality or reliability.
What happens if I cancel my reservation?
Every property has a different cancellation policy. Please refer to your signed lease agreement to confirm which policy applies to the property you have reserved.
